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OUR EASY RETURNS POLICY

Gabiano makes your satisfaction a priority ...

If any product doesn't meet your expectations, we'll happily accept its return for exchange or refund. 

If you wish to send an item back to us,you can either use a returns pack if one was purchased with your order, or arrange the return yourself.  We recommend you use an Express Post satchel from a Post Office.   Please be certain that your goods are sent via a reputable, trackable method.

Please ensure you email ask@gabiano.co.nz or phone 0800-422-4266 to advise your intention to return any goods prior to shipping. 

Items being returned must be wrapped in a protective wrapper e.g. bubble-wrap or similar, prior to being placed inside the shipping satchel.  Please ensure the satchel is big enough to hold the scarves flat so they are returned in the condition they were received and are not crushed.

Address the parcel to:

 

RETURNS DEPARTMENT

GABIANO NZ

SUITE 1/SUBTLE SILKS BUILDING

16 LAKE STREET

CAMBRIDGE 3434

NEW ZEALAND

 

To exchange an item purchased from Gabiano, simply place a new order online and return your original purchase.

Returned goods RECEIVED at the Gabiano distribution centre

  • in their original condition
  • in their original packaging, and
  • in good order and condition

will be refunded the same way in which you paid for the product.  For example, if you paid with your credit card, we will refund the value of the item returned to the same credit card.  

 

REFUND QUALIFICATIONS:

  • GOODS RECEIVED 1-14 DAYS FROM PURCHASE DATE
    qualify for a full refund to the value of your purchase (excludes shipping costs) 
  • GOODS RECEIVED 15-30 DAYS FROM PURCHASE DATE
    qualify for a refund in the form of a Gabiano Gift Card
  • AFTER 30 DAYS
    Sorry, but we don't accept returns after 30 days.
  • NOTE: Sale price items are non-returnable


Please remember that any item being sent back, must be returned in it's original packaging and if applicable with it's original swing tags attached.

If you have any queries relating to our returns policy, please  email ask@gabiano.co.nz